Facilities Management

1. About the Course: Facilities Management of Professionals (Level 4)
2. Welcome to The New Guyana School's (NGS) Level 4 Facilities Management for Professionals Course!
3. NGS Facilities Management for Professionals Course Overview
4. Meet Your Facilitator: Mr. Keith Spencer - MSc | ProFM | CFM | CIWFM | PMP | ISO 41001 & ISO 45001 Certified Lead Auditor
5. Meet Your Facilitator: Mr. Kristed Herbert - PgCert. | ProFM | CFM | MIWFM | MIoD | BESA Associate | ISO 41001 Certified Lead Auditor
6. NGS Facilities Management P0925 Course Schedule
1. Ground Rules (for Success)
2. Assessment Criteria & Breakdown
3. P0925 - Class Schedule (Progress Keeping)
4. P0925 - Students Attendance Records
1. Case Stydy Assignment - Closed
2. Assignment Resource (Referencing Support)
1. Reflection Paper Guidelines & Template
2. P0925 - Reflective Paper Assignment
1. Session 01: Introduction to Facilities Management (Video Recording)
2. Wk01 - S1: Introduction to Facilities Management (Presentation)
3. Wk01 - S1: Introduction to Facilities Management (Slide Deck with Notes Space)
4. What Facilities Managers Do and Why Their Role Is So Important?
5. Competencies - International Facility Management Association (IFMA)
6. Competencies - Institute of Workplace and Facilities Management (IWFM) - Professional Standards Wheel
7. Competencies - Facilities Management Association of New Zealand (FMANZ) Professional Competency Framework
8. Competencies - Royal Institute of Chartered Surveyors (RICS) - Pathway Guide to Facilities Management
9. Competencies - Professional Facility Management Institute (ProFMI) - ProFM Body-of-Knowledge
1. Session 02: The Workplace in the Context of Facilities Management (Video Recording)
2. Wk01 - S2: The Workplace in the Context of Facilities Management (Presentation)
3. Wk01 - S2: The Workplace in the Context of Facilities Management (Slide Deck with Notes Space)
4. S02 Additional Reading - T&T Guardian Article - Workplace Productivity
1. Quiz & Exam - Strategy and Techniques
2. SAMPLE Quiz - for illustration
3. Guidance Note: Week 1 Quiz
4. Quiz 1 - S01: Intro to FM & S02: Workplace in the Context of FM
1. Session 03: Space Planning and Management in FM (Video Recording)
2. Wk02 - S3: - Space Planning and Management (Presentation)
3. Wk02 - S3: Space Planning and Management (Slide Deck with Notes Space)
4. S03 Additional Resorces - IPM Standards, All Buildings
1. Session 04: Operations & Maintenance - Hard FM Services(Video Recording)
2. Wk02 - S4: - Operations & Maintenance - Hard FM (Presentation)
3. Wk02 - S4: - Operations & Maintenance - Hard FM (Slide Deck with Notes Space)
1. Guidance Note: Week 2 Quiz
2. Quiz 2 - S03: Space Planning & S04: O&M Hard FM Services
1. Session 05: Operations & Maintenance - Soft FM (Video Recording)
2. Wk03 -S5: Operations & Maintenance - Soft FM (Presentation)
3. Wk03 -S05: Operations & Maintenance - Soft FM (Slide Deck with Notes Space)
4. Wk3 S05 - O&M Soft FM - Facilities Maintenance Plan - Teleperformance Guyana (Sample)
5. Additional Resource: Power of Soft Services Admin & Facilities role and res, Clean, Recyc., Secu., Cater., Landsc
6. Additional Resource: The Secret Behind Efficient Catering Services - Admin & Facilities Soft Services
7. BONUS - Differences Between Hard and Soft Services
1. Session 06: Project & Vendor Management (Video Recording)
2. Wk 03 - S06: Project and Vendor Management in FM (Presentation)
3. Wk03 06: Project & Vendor Management in FM (Presentation)
4. Wk03 06: Project & Vendor Management in FM (Slide Deck)
5. Wk 03 - S06: Comprehensive Vendor & Facilities Management Guide
6. What is PROJECT MANAGEMENT by AIMS
7. BONUS Video - What is a Project by Prince2
8. Vendor Management How to Work with Vendors by Online PM Courses
9. Bonus - Service Level Agreement - SLA (Sample)
1. Guidance Note: Quiz 3
2. Quiz 3 (Session 05 & 06)
1. Session 7: Strategic FM & Performance Measurements (Video Recording)
2. Wk 04 - S07: Strategic FM & Performance Measurements (New HTML Presentation mode)
1. Session 8: Developing the Facilities Managemnt Plan (Video Recording)
2. Wk 5 - S08: Developing the Facilities Management Plan
1. Guidance Note: Week 4 Quiz
2. Quiz 4 (Session 07 & 08)
1. Session 09: Financial Management and Budgeting for Facilities Managers (Video Recording)
2. Wk05 - S9: Financial Management & Budgeting (Presentation)
3. Wk05 - S9: Financial Management & Budgeting (Slide Deck with Notes Space)
4. Wk 05 - S09: Financial Management & Budgeting for Facilities Managers
5. Facility Department Budget Template
6. Sample OpEX Budget (format)
1. Leadership & Soft Skills for Facilities Managers
2. Session 10: Leadership and Soft Skills for Facilities Managers (Video Recording)
3. Lesson 10: Leadership & Soft Skills in Facilities Management
4. Wk 06 - S10: Leadership and Soft Skills for Facilities Managers (Presentation)
5. Wk 06 - S10: Leadership and Soft Skills for Facilities Managers (Slide Deck with Notes Space)
6. Activity: Leadership Style
7. Activity: Leadership Scoring Guide
8. Additional Resource: Leadership vs Management Difference between Leadership and Management
9. Additional Resource: What Are Soft Skills Top 8
10. Additional Resources: Lead By Example: What's Your Dishwasher
1. Guidance Note: Week 5 Quiz
2. Quiz 5 (Session 09 & 10)
1. Session 11 - Problem Solving & Decision Making in Facilities Management (Video Recording)
2. Session 11: Problem Solving & Decision Making in FM
1. S12: - Technology & Innovation in Facilities Management (Video Recording)
2. Wk07 S12: Technology & Innovation in Facilities Management (Presentation)
3. Wk07 S12: Technology & Innovation in Facilities Management (Slide Deck)
4. Session 12 - Technology & Innovation in FM
5. ISO/TR 41016: Facility management — Overview of available technologies
6. Technology Websites
7. Bonus Material - Disruptive Technology - 2022 Presentation
1. Guidance Note: Week 6 Quiz
2. Quiz 6 (Session 11 & 12)
1. Session 13 - Sustainability, Energy (Environmental) Management & Risk Management in Facilities Management (Video Recording)
2. Session 13 - Sustainabillity, Energy and Risk Management in FM
3. What is ESG? by IFMA
4. IFMA's 7 Steps for Integrating ESG into FM Operations
1. Session 14 - Security, Emergency Management, & Business Continuity (Video Recording)
2. Wk08 S14- Security, Emergency Management, & Business Continuity (Presentation)
3. Wk08 S14- - Security, Emergency Management, & Business Continuity (Slide Deck with Notes Space)
4. Session 14 - Security, Emergency Management, & Business Continuity
1. Quiz 7 (Session 13 & 14)
1. Session 15 - Client and Customer Care & Quality in Facilities Management
2. Wk08 - Client and Customer Care & Quality in Facilities Management (Presentation)
3. Wk08 - Client and Customer Care & Quality in Facilities Management (Slide Deck with Notes Space)
4. Session 15 - Client and Customer Care & Quality in Facilities Management
1. Session 16 - Real Estate and Asset Management in Facilities Management (Video Recording)
2. Wk09 S16 - Real Estate and Asset Management in Facilities Management (Presentation)
3. Wk09 S16 - Real Estate and Asset Management in Facilities Management (Slide Deck with Notes Space)
4. Session 16 Real Estate & Asset Management in Facilities Management
5. Additional Resource - ISO 55000 Asset Management Standard
1. Guidance Note: Week 8 Quiz
2. Week 8 Quiz (Class 15 & 16 Materials)
1. Session 17 - Legal, Regulatory Compliance, Ethics & Professionalism in Facilities Management
2. Wk09 S17 - Legal, Regulatory Compliance, Ethics & Professionalism in Facilities Management (Presentation)
3. Wk09 S17 - Legal, Regulatory Compliance, Ethics & Professionalism in Facilities Management (Slide Deck with Notes Space)
4. Session 17 - Legal, Regulatory Compliance, Ethics & Professionalism in in Facilities Management
5. Additional Resource - IFMA Code of Ethics
6. Additional Resource - IWFM Code Professional Conduct
1. Session 18 - ISO 41000 Family of Facilities Management Standards (Video Recording)
2. Wk 10 S18 - ISO 41000 Family of Facilities Management Standards (Presentation)
3. Wk 10 S18 - ISO 41000 Family of Facilities Management Standards (Slide Deck with Notes Lines)
4. Session 18 - ISO 41000 Family of Facilities Management Standards
5. Additioal Resource - What is ISO?
1. Real Estate _ Asset Management in FM

About this course

Free
125 lessons
91.5 hours of video content

Facilities Management

Course curriculum

Welcome! Cohort 5 - P0925

Course Specifications

Case Study Assignment Details

Reflective Paper Assignment Details

Session 01 - Introduction to Facilities Management

Session 02 - The Workplace in the Context of Facilities Management

Quiz 1: S01 - S02

Session 03 - Space Planning & Management in FM

Session 04 - Operations & Maintenance - Hard FM Services

Quiz 2: CL 03-04

Session 05 - Operations & Maintenance - Soft FM Services

Session 06: Project & Vendor Management in FM

Quiz 3: CL 05-06

Session 07 Strategic Facilities Management & Performance Measurement

Session 08 Developing the Facilities Management Plan

Quiz 4: CL 07 - 08

Session 09 - Financial Management & Budgeting for Facilities Managers

Session 10 - Leadership & Soft Skills for Facilities Managers

Quiz 5: CL 09 - 10

Session 11 - Problem Solving & Decision Making in Facilities Management

Session 12 - Technology & Innovation in Facilities Management

Quiz 6: CL 11 - 12

Session 13 - Sustainability, Energy (Environmental) Management & Risk Management in Facilities Management

Sesion 14 - Security, Emergency Management, & Business Continuity

Quiz 7: CL 13 - 14

Session 15 - Client, Customer Care & Quality in Facilities Managements in Facilities Management

Session 16 - Real Estate & Asset Management in Facilities Management

Quiz 8: CL 15 - 16

Session 17 - Legal, Regulatory Compliance, Ethics & Professionalism in Facilities Management

Session 18 - ISO 41000 Family of Facilities Management Standards

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About this course

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